Miles Ahead of the others and counting.
Effective Date: February 2nd, 2026
Welcome to Pool Proof. These Terms of Service (“Terms”) govern your access to and use of the Pool Proof platform, software, mobile applications, and related services (collectively, the “Service”) provided by Pool Proof Inc. (“Company,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
Definitions
“Account” means the account you create to access and use the Service.
“Authorized Users” means your employees, contractors, or agents whom you authorize to access the Service under your Account.
“Customer Data” means all data, information, content, and materials that you or your Authorized Users submit, upload, or transmit to or through the Service, including but not limited to customer records, route data, chemical readings, service notes, photos, and billing information.
“Subscription” means the paid plan you select to access and use the Service, as described on our pricing page.
Account Registration and Eligibility
To use the Service, you must create an Account by providing accurate and complete information. You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account.
Subscription and Payment
Access to the Service requires a paid Subscription. By selecting a Subscription plan, you agree to pay the applicable fees as described on our pricing page. All fees are quoted in U.S. dollars unless otherwise stated.
Billing Cycle. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. Your Subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date.
Payment Method. You authorize us to charge your designated payment method for all applicable fees. If payment fails, we may suspend or terminate your access to the Service.
Price Changes. We reserve the right to modify our pricing at any time. We will provide you with at least thirty (30) days’ prior written notice of any price increase. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Taxes. All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Service, excluding taxes based on our net income.
Refunds. Fees are non-refundable except as expressly set forth in these Terms or as required by applicable law.
Use of the Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term of your Subscription solely for your internal business operations related to pool service management.
You agree not to:
(a) Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
(b) License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Service available to any third party;
(c) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
(d) Modify, adapt, or create derivative works based on the Service;
(e) Access the Service to build a competitive product or service;
(f) Send spam, unsolicited messages, or otherwise misuse any communication features of the Service;
(g) Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure; or
(h) Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks.
Customer Data
Ownership. You retain all right, title, and interest in and to your Customer Data. We do not claim ownership over any Customer Data.
License to Us. You grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit your Customer Data solely as necessary to provide and improve the Service and as permitted by our Privacy Policy.
Data Portability. Upon request during your Subscription term, or within thirty (30) days following termination, we will make your Customer Data available for export in a standard machine-readable format.
Data Deletion. Following termination of your Account and expiration of the data portability period described above, we will delete your Customer Data within a commercially reasonable timeframe, unless retention is required by applicable law.
Intellectual Property
The Service, including all software, algorithms, designs, text, graphics, interfaces, and other content, is owned by Pool Proof Inc. and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited use rights expressly set forth herein. All rights not expressly granted are reserved by the Company. The Pool Proof name, logo, and all related trademarks are the property of Pool Proof Inc..
Third Party Services and Integrations
The Service may integrate with or provide access to third-party services, including but not limited to payment processors, mapping services, and communication platforms. Your use of any third-party service is subject to that third party’s terms and conditions and privacy policies. We are not responsible for the acts or omissions of any third-party service provider, and we make no warranties regarding the availability, accuracy, or reliability of any third-party service.
Confidentiality
Each party agrees to maintain the confidentiality of the other party’s confidential information and not to disclose it to any third party without prior written consent, except as necessary to perform obligations under these Terms or as required by law. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
Warranties and Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that any data, including chemical dosing recommendations or routing suggestions, will be accurate, complete, or suitable for any particular purpose. You acknowledge that decisions based on information provided by the Service are made at your own risk.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POOL PROOF INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Indemnification
You agree to indemnify, defend, and hold harmless Pool Proof Inc., its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your Customer Data.
Term and Termination
Term. These Terms are effective as of the date you first access the Service and continue until terminated.
Termination by You. You may terminate your Account at any time by contacting us or through the Account settings in the Service. Termination does not entitle you to a refund of any prepaid fees.
Termination by Us. We may suspend or terminate your access to the Service at any time, with or without cause, upon written notice to you. If we terminate your Account without cause, we will provide a pro-rata refund of any prepaid fees for the unused portion of your Subscription.
Effect of Termination. Upon termination, your right to use the Service ceases immediately. Sections 5, 6, 8, 9, 10, 11, 13, and 14 shall survive termination.
Dispute Resolution
Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Arbitration. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in San Antonio, Texas. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Exception. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
General Provisions
Modifications. We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or through the Service. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.
Entire Agreement. These Terms, together with the Privacy Policy and any order forms or statements of work, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.
Notices. All notices under these Terms shall be in writing and shall be deemed given when delivered by email to the address associated with your Account or, for notices to us, to the contact information provided on our website.
Force Majeure. We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet outages, or utility failures.
Contact Information
If you have any questions about these Terms, please contact us at:
Pool Proof Inc.
Email: info@poolproof.com
Pool service businesses are run by smart operators who deserve better tools. But most of the software in this space was built to track work, not to actually help you run your company. We saw an opportunity to build something that goes further—software that automates the work your office manager, dispatcher, and bookkeeper are doing manually today.
We’re here because we believe pool service companies are exactly the kind of businesses that benefit most from intelligent automation, and nobody was building it for you.
