Miles Ahead of the others and counting.
Effective Date: February 2nd, 2026
This Privacy Policy describes how Pool Proof Inc (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our cloud-based pool service management platform, available at poolproof.com, our mobile applications, and any related services (collectively, the “Service”). By accessing or using the Service, you agree to this Privacy Policy.
Information We Collect
Account Information: When you register for the Service, we collect your name, email address, phone number, company name, billing address, and payment information.
Customer Data: You may input, upload, or provide data related to your pool service operations, including customer names, addresses, contact information, service histories, pool chemical readings, equipment details, route information, and technician assignments (“Customer Data”). You retain ownership of all Customer Data.
Usage Data: We automatically collect information about how you interact with the Service, including IP addresses, browser type, device identifiers, pages visited, features used, timestamps, and referring URLs.
Location Data: With your consent or as part of Service functionality (such as route optimization), we may collect precise or approximate geolocation data from technician devices.
Communication Data: If you use our integrated communication features (SMS, email, or messaging), we may process message content, sender/recipient information, and delivery status to facilitate those communications.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve the Service, including intelligent route optimization, automated chemical dosing recommendations, centralized communications, and billing features.
How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe), communication services (e.g., Twilio), cloud hosting, analytics, and customer support tools. These providers are contractually obligated to use your information only as necessary to provide services to us.
Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
Aggregated or De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for industry analysis, benchmarking, or research purposes.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data will be deleted or returned to you upon request following account termination, subject to any legal retention requirements.
Data Security
We implement commercially reasonable technical, administrative, and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and secure software development practices. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at privacy@poolproof.com. We will respond to your request within the timeframe required by applicable law.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell or share personal information as defined under the CCPA/CPRA.
International Data Transfers
The Service is hosted and operated in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to such transfers.
Children’s Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us at the address below.
Third-Party Links and Services
The Service may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the “Effective Date” above. We may also notify you via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pool Proof Inc
Email: privacy@poolproof.com
