Capture every problem, track it through resolution. AI-powered intake and smart prioritization ensure nothing slips through.
Nothing Falls Through the Cracks
Every customer problem gets captured and tracked to resolution whether it comes from a text, a phone call, or a technician observation.
AI-Powered Intake
When customers message about problems, AI understands the issue, asks the right follow-up questions, and creates structured issues automatically.
First Complaint to Final Resolution
Track the full lifecycle of every issue and connect problems directly to the work orders that solve them.
About Issue Management
When customers text about problems, they don’t speak in categories and priorities. They say things like “my pool is green and my husband is furious.” Pool Proof’s AI understands, asks the right follow-up questions, and creates properly structured issues automatically.
Sticky notes get lost. Email threads get buried. Text messages get forgotten. Pool Proof gives every customer issue a proper home with categories, priorities, assignments, and full resolution tracking. Whether the problem comes from a phone call, a technician observation, or an AI-handled text message, it ends up in the same organized system.
Not all issues are created equal. Pool Proof categorizes problems so you can prioritize effectively, route intelligently, and track patterns over time.
Issues track problems. Work orders track solutions. An issue is “customer’s pump is making noise.” A work order is “replace pump motor at 123 Main St on Tuesday.” Issues often lead to work orders, and Pool Proof connects them for full traceability.
Customers don’t log into the system, but they can report problems via text (SMS), WhatsApp, or email. These messages come into your inbox where AI can automatically create issues, or staff can create issues from the conversation.
When a customer messages about a problem, AI analyzes the message to detect the issue type and urgency. It then asks follow-up questions to gather details such as “Can you describe the noise?” or “Is the pool still usable?” Based on responses, it creates a fully categorized issue with an auto-generated summary.
Yes. One click creates a work order from an issue, transferring customer and address information automatically. The work order links back to the issue so you can track the complete resolution path.
Every issue is linked to a customer and service address. When viewing an issue, you see the customer’s full profile, service history, and any other open issues. When viewing a customer, you see all their issues.
Take your business to the next level
Adding techs shouldn't mean outgrowing your software. Pool Proof handles the complexity of more routes, more customers, more techs without getting in your way.
Switching software shouldn't mean starting from scratch. We'll help you bring over your customer data, service history, and routes so your team can hit the ground running from day one.
Questions don't wait for business hours and neither do we. From onboarding to ongoing support, you'll have a team that actually understands the pool service industry in your corner.
Your business runs better when your software actually works for you. Let us show you how.
