Customer Portal

A branded portal where customers access service history, invoices, and payments 24/7. Fewer calls for you. Faster payments from them.

Key Benefits

1

Fewer “What Happened at My Pool?” Calls

Customers can see exactly what was done, what was measured, and what was applied. They get answers without calling your office.

2

Payments Without the Chase

Customers view invoices, pay balances, and manage their own payment methods. Your AR cycles shrink without additional effort.

3

Your Brand, Not Ours

The portal is completely white-labeled with your logo and company name. Customers see a professional experience that looks like yours.

About Customer Portal

Customer Portal: Self-Service Done Right

Pool Proof’s Customer Portal gives your customers direct access to everything they need: service history, chemical readings, invoices, payments, and more. It’s completely white-labeled with your branding, accessible 24/7, and designed to reduce your support burden while increasing customer satisfaction.

Complete Service Transparency

Customers can see exactly what happened during every service visit. Not just that someone showed up, but what they did, what they measured, and what they applied. Full transparency builds full confidence.

Billing Made Easy for Everyone

Customers can view their invoices, check their balance, make payments, and manage payment methods. This reduces your AR cycles and eliminates payment-related phone calls.

Frequently Asked Questions

How do customers access the portal?

Customers can log in with email and password or use passwordless magic links. Magic links send a secure link to their email. Click to access, no password required.

Yes. Additional users can be added by email address. Each person gets their own login credentials while seeing the same service history and billing information.

Yes. Customers can view invoices, pay outstanding balances, and download invoice PDFs directly from the portal.

Yes. Customers can add new cards, remove old cards, and set their default payment method through self-service.

No. The Customer Portal is completely white-labeled. Customers see your company logo and name, not Pool Proof.

Software that grows with your business

Take your business to the next level

Built for Scale

Adding techs shouldn't mean outgrowing your software. Pool Proof handles the complexity of more routes, more customers, more techs without getting in your way.

Seamless Migration

Switching software shouldn't mean starting from scratch. We'll help you bring over your customer data, service history, and routes so your team can hit the ground running from day one.

A Partner, Not Just a Platform

Questions don't wait for business hours and neither do we. From onboarding to ongoing support, you'll have a team that actually understands the pool service industry in your corner.

Ready to Make Your Operations Foolproof?

Your business runs better when your software actually works for you.  Let us show you how.